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Frequently asked questions
What is the return policy?
Our goal is for every customer to be happy with their purchase. If something isn’t right, please contact us and we’ll do our best to help.
When will I get my order?
Orders are processed as quickly as possible. Once your order has shipped, you’ll receive a confirmation email with tracking details. Delivery times may vary depending on your location.
Where are you located?
SERAPHE is a French brand based in France, operating online. Our focus is on bold yet wearable jewelry, designed with intention and attitude..
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order. You will always see the full shipping price before completing your purchase.